In a significant move to strengthen the state’s emergency medical response system, the Haryana Government has announced the completion and operationalization of modernized Dial-112 ambulance control rooms across all districts. This integration aims to drastically reduce the response time during the “golden hour,” ensuring that life-saving medical aid reaches citizens more efficiently.
Integration of Police and Health Services The initiative marks a seamless collaboration between the Haryana Police (who manage the Dial-112 Emergency Response Support System) and the State Health Department (which manages the 108 ambulance service).
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Centralized Dispatch: Previously, callers often had to coordinate between different numbers. Now, the modernized control rooms allow a Dial-112 operator to instantly dispatch the nearest available ambulance alongside a police PCR vehicle if needed.
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Real-Time Tracking: Every ambulance is now equipped with advanced GPS and Mobile Data Terminals (MDTs), allowing control room operators to track their movement in real-time and provide the fastest route to the caller’s location.
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Trained Personnel: The control rooms are staffed with specially trained medical dispatchers who can provide basic first-aid instructions over the phone until the ambulance arrives.
Key Features of the Modernized System
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Unified Dashboard: A high-tech visual dashboard in each district control room monitors the status (busy, available, in-transit) of every ambulance in the fleet.
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Reduced Latency: The system uses AI-driven routing to identify the closest vehicle, cutting down the dispatch time to under 60 seconds.
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Multilingual Support: The control rooms are capable of handling calls in several languages and local dialects to ensure no citizen is left unheard.
Impact on Rural Health Officials noted that the impact would be most profound in rural Haryana, where locating remote addresses was previously a challenge. The GPS-enabled system allows drivers to navigate directly to the caller’s coordinates. “Our goal is to bring the average response time down to under 15 minutes in urban areas and 20 minutes in rural blocks,” stated a senior official from the Home Department.
The government plans to add [Omitted – likely 100-200] more Advanced Life Support (ALS) ambulances to this integrated network by the end of the year to further enhance its capacity.
