In a significant step toward simplifying the legal process for consumers, the Haryana State Consumer Disputes Redressal Commission today officially launched the “E-Daakhil” portal. The launch coincided with the celebration of National Consumer Day, observed every year on December 24.
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Digital Justice: The E-Daakhil portal is designed to allow consumers to file their complaints with the state and district consumer commissions from the comfort of their homes. This eliminates the need for physical visits to commission offices for the initial filing of cases.
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Key Features of the Portal:
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24/7 Filing: Consumers can upload their complaints, supporting documents, and pay the required court fees online at any time.
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Real-time Tracking: The portal provides a unique tracking ID for every complaint, allowing users to monitor the status of their case and receive notifications regarding hearing dates.
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Integrated Payment Gateway: A secure system for paying fees digitally via UPI, credit/debit cards, or net banking.
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Document Verification: Provisions for lawyers and consumers to verify and digitize their evidence directly on the platform.
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Streamlining Redressal: During the launch event, senior officials from the State Consumer Commission emphasized that the portal would significantly reduce the pendency of cases by automating administrative tasks and ensuring faster communication between parties.
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National Consumer Day Theme: The theme for this year’s celebration focused on “Digital Solutions for Consumer Protection.” The commission also organized awareness workshops in several districts to educate the public about their rights regarding e-commerce fraud and misleading advertisements.
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Official Statement: “The launch of E-Daakhil is a Christmas gift to the consumers of Haryana. It brings transparency, reduces costs for the common man, and ensures that justice is just a click away,” said a spokesperson for the department.
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Next Steps: The department will now focus on setting up “E-Helpdesks” at all district headquarters to assist senior citizens and those who are not tech-savvy in using the new portal.
